Refund policy
Returns and refunds
Last updated: 25 October 2026.
This policy explains your rights when you buy from The KATZ Studio ("we", "us"), run by Clive Katz, trading as The KATZ Studio. It does not affect your legal rights.
1. Faulty, damaged or wrong items (always covered)
Under the Consumer Rights Act 2015, everything we sell must be of satisfactory quality, fit for purpose and as described. This includes our made-to-order clothing.
- Up to 30 days after delivery: if an item is faulty, damaged in transit or not what you ordered, you can reject it for a full refund, or ask for a replacement instead.
- After 30 days (up to 6 months): we will repair or replace it. If that isn't possible, or doesn't fix the problem, you can have a refund (sometimes reduced for the use you've had).
Email clivekatz96@gmail.com within 14 days of delivery if you can, with your order number and a photo of the problem. You don't usually need to send a faulty item back. If we ask you to, we pay the return postage.
2. Changing your mind
Under the Consumer Contracts Regulations 2013 you can cancel your order without giving a reason:
- Tell us within 14 days of the day you receive the item (an email is enough).
- Send the item back within 14 days of telling us, unworn, unwashed and in its original condition.
- You pay the return postage, unless the item is faulty or wrong.
- We refund the price and the standard delivery charge (if you paid one) within 14 days of receiving the item back, or proof that you posted it, to your original payment method.
- We may reduce the refund if the item has been handled more than you'd need to check it (for example, worn, washed or hung).
Made to order: our clothing is printed after you order, but in standard designs and sizes, so we do not treat it as personalised. You keep the 14-day right to cancel. (If we ever sell items made to your own specification, such as custom text, those can't be cancelled for a change of mind, but faults are still covered.)
Return address: The KATZ Studio, Flat 13, 49 Saint Quintin Avenue, London, W10 6NZ, United Kingdom. Please email us before posting so we can match your return to your order. Prodigi, our print partner, does not accept returns direct.
3. Cancelling before dispatch
Printing usually starts soon after you order. If you email us before your order goes into production, we will cancel it and refund you in full. Once it has been printed, section 2 applies.
4. How to contact us
Email clivekatz96@gmail.com with your name and order number. You can also use this model cancellation wording: "I hereby give notice that I cancel my contract of sale of the following goods: (item), ordered on (date) / received on (date). Name, address, date."