Last updated: 2 November 2026
The Katz Studio is the trading name of Nicholas Katsantonis, a sole trader ("we", "us"). This policy explains your rights when you buy from us. It does not affect your statutory rights.
1. Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason within 14 days, starting the day after you (or someone you name) receive the goods. If your order arrives in more than one delivery, the 14 days run from the day after the last item arrives.
Our clothing is printed on demand, but in standard designs, colours and sizes, so it is not personalised and this right to cancel applies in full.
- Tell us: email info@thekatzstudio.store with your name, order number and the items you are cancelling. A clear statement is enough. You can use this wording if you like: "I hereby give notice that I cancel my contract of sale of the following goods: [items], ordered on [date] / received on [date]. Name, address, date."
- Send the goods back: within 14 days of the day you tell us you are cancelling.
- Return postage: you pay the cost of sending goods back, unless they are faulty or not what you ordered.
- Your refund: we refund the price you paid and the standard delivery charge within 14 days of the day we receive the goods back, or the day you give us proof that you sent them back, if that is earlier. We use the payment method you used to pay.
- Condition: you may handle the goods as you would in a shop to check them. If they have been handled more than that (for example worn, washed or damaged), we may reduce the refund to reflect the loss in value.
2. Faulty, damaged or wrong items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged in transit or not what you ordered, email a photo of the problem and your order number to info@thekatzstudio.store. We will send a free replacement or give you a full refund, including delivery. Within 30 days of delivery you are entitled to reject faulty goods for a full refund. After that, we will repair or replace the item, and if that is not possible or does not fix the problem, you can have a refund. If we need the item back, we pay the return postage.
3. Cancelling before printing
If you email us before your order goes into production, we will cancel it and refund you in full.
4. Return address
The Katz Studio (Nicholas Katsantonis), Flat 13, 49 Saint Quintin Avenue, London, W10 6NZ, United Kingdom.
Please email us before posting so we can match the return to your order. Please do not send returns to our print partner, Prodigi, as it cannot accept them.