Delivery
Every item is printed to order by our print partner, Prodigi, and posted to you once it's ready. Delivery options and costs for your address are shown at checkout before you pay.
Faulty, damaged or wrong items
If your item arrives faulty, damaged or isn't what you ordered, contact us with your order number and a photo of the problem, and we'll put it right with a replacement or a refund. This doesn't affect your statutory rights under the Consumer Rights Act 2015.
Changing your mind
Our garments are printed to order in standard designs and sizes. If you're a UK consumer, you can cancel your order within 14 days of receiving it, as the Consumer Contracts Regulations 2013 allow. Please contact us before sending anything back so we can match your return to your order. Returns go to: The Katz Studio, Flat 13, 49 Saint Quintin Avenue, London, W10 6NZ, United Kingdom. Please don't send returns to Prodigi, as they can't accept them direct. Please send items back unworn and unwashed. We may reduce a refund if an item has been handled more than you'd need to check it. You pay the return postage unless the item is faulty or wrong. Full details are in our refund policy.
Cancelling an order
Printing usually starts soon after you order. If you need to cancel or change an order, contact us as soon as possible and we'll do our best to help.